[Resolved] HDFC Bank — hdfc fastag

[Resolved] HDFC Bank — hdfc fastag

G Gokul Kunnamkottu from Bengaluru, Karnataka

Sir, Have applied for HDFC Fast tag though the portal on November 18th. I got customer id and wallet id after a week. But the tag is not received yet. Please find the below details, Customer Id[protected] Reference ID:HFR013700 Already tried customer care number and other mobile numbers mentioned in the other posts. But didnt get connected. Could you please let me know when the card will be dispatched. If already dispatched, the courier tracking id. Thanks, Gokul Was this information helpful? No (0) Yes (0)
Jan 13, 2018 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Dec 13, 2017 HDFC Bank Customer Care's response Dear Customer, Kindly email at hdfc.[protected]@sahaj.co.in or reach the Fastag Team directly at [protected] & [protected] for any assistance/clarification with regard to your Fastag application. -Manoj HDFC Bank Customer Assistance Dec 15, 2017 Updated by Gokul Kunnamkottu Hi Manoj, Mobile numbers are in protected mode. I have been trying to contact them for the past one week using the contacts you mentioned in the other replies. But mostly switched off or no answer. Email Id also didnt give any meaningful response. Thanks, Gokul
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Comments

DSouza@86

from Bengaluru, Karnataka

Dear Sir/Madam

I am a HDFC Fastag customer. I had raised a complaint numerous times to HDFC regarding the wrong Toll charges debited from my FASTAG account. But till date my requests/complaints are not resolved. Each time I get a response telling "OUR BACK OFFICE WILL CONTACT YOU".

My Complaint – “I was shocked to see that Rs.235/- was debited instead of Rs.40/- in Nelamagala toll plaza on the Bangalore - Mangalore Highway in one instance. Request to refund back the amount". Attached the snapshot for reference.

And one more thing very important to be noted. Till date I have not received any rebate on the toll transactions even after almost 5 months.

Regards
DSouza