[Resolved] HDFC Bank — hdfc fastag

somnathmatule

from Indore, Madhya Pradesh

Address:

Satara, Maharashtra, 415110

Dear consumer forum.

I have purchased fastag from hdfc bank on 24th january 2018.

I received my fastag on 5th february 2018 at 18:15 (Kindly see attached courier tracking page part 1 and part 2).

I have been charged rs. 60 for transaction at anewadi toll plaza on 5th february 2018 at 06:01 (Kindly see attached screen shot of transaction).

This matter has been already discussed with hdfc customer care person (Mr. Aakarshan sharma) and he agrred that it was due to scanning of tag during transit through courier service and he promised me that i will get my refund witihin 15 days.

But till today even after 2 months i havent received the refund. Now when i am calling customer care service they are not able to help. So i am writing here.

Please help me to get out of this as soon as possible.

My fastag details are as follows:

My name: somnath mallikarjun matule
Reg mobile no: [protected]
Customer id:[protected]
Wallet id: [protected]
Vehicle reg no: mh50a6965

+3 photos

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Jun 2, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 25, 2018

HDFC Bank Customer Care's response Dear Customer,

Kindly email at hdfc.[protected]@sahaj.co.in or reach the Fastag Team on[protected] and share your application number, mobile number and email ID for any assistance/clarification with regard to your Fastag application. Anay, HDFC Customer Service Assistance.

Anay,
HDFC Customer Service Assistance.

Apr 26, 2018

Updated by somnathmatule Dear HDFC I have mailed them. But I didnt get any reply from them. Again today I will mail ant wait for 2-3 days for reply. Then I have to make complaint again in consumer forum.