[Resolved] HDFC Bank — hdfc fastag

KRP_Blr

from Bengaluru, Karnataka

Address:	560070
Website:	fastag.hdfcbank.com/RetailRoadUserLogin/Index

I applied for 2 fastag from hdfc bank website, one for my use and another for my father's car. Both have received mail that fastag has been issued successfully with the wallet id on 5th dec.

Till date we have not received the fastag sticker and there has been no communication. I tried to reach out on the toll free for days now. It is always busy. Tried to log on to hdfc fastag website, the website does not load properly and most of links do not work.

I feel cheated after paying inr500 each for two fastags.
My husband got fastag and sticker within 1 week when booked from icici bank. So much for me having trust on hdfc bank.

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Jan 17, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Manoj
HDFC Bank Customer Assistance