[Resolved] HDFC Bank — hdfc fastag

Tuhin Subhra Lahiri

Address:

mumbai, 700079

This is in reference to attached hdfc fastag application reference number hfr01131464 dated 25.12.2019 for mr. Tarun kumar chakraborty, i regret to inform you that inspite of repeated telephonic calls, trailing mail commitment and verbal assurance given by your customer care representatives on different occasions, the fastag is yet pending to get delivered to residential address.

Its quite surprising that on preceding week itself, its been communicated to us by customer care that fastag courier details to be shared latest by 12th january 2020 and the same will be delivered to residential address by mid of same week.

But surprisingly, i didn't hear back from you from last week when i am looking for the appropriate hierarchy for complain redressal.
If it makes sense to talk, let me know how your calendar looks.

If not, who is the appropriate person who take care of hdfc fastag delivery issue?

Hope to hear from you soon.

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Feb 21, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 21, 2020

HDFC Bank Customer Care's response Dear Customer,

We like to confirm your application is received & is under process you will be receiving the Tag within 15 working days for wallet ID creation

The delay is due to the exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched.

For any further assistance, you may write to us at escalations.[protected]@1pay.in or call customer care at[protected].

-Nadia

HDFC Bank Customer Assistance