[Resolved] HDFC Bank — hdfc fastag card not received

rajac22

from Mumbai, Maharashtra

Address:	No 436/1B, F2-A Jeeva Athish, Tamilkudimagan Nagar 1st st,, Sathya Nagar 8th St, S.kolathur Kovilambakkam, Chennai, Tamil Nadu, 600129
Website:	fastag.hdfcbank.com

Hello sir/madam,

Vehicle no: tn06h7885
Customer id:[protected]

Complaint 1:
I have been applied a hdfc fastag card for my car. I got a message after one week my card will be dispatched with in 4 working days. But i have not received my card till now and its been more than 10 working days.

Toll free number always busy and no other way to call and track the card status.

Complaint 2:

I'm able to login to website and access my fastag account details, but there is no option to update my address or vehicle information.

Please help me to get this issue addressed.

Thank you

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Jan 13, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

HDFC Bank Customer Care's response Dear Customer,

We have checked our records and it states that the payment has failed. Hence we request you to apply for a fresh Fastag application. Do let us know if we can assist you with anything else.

-Anay
HDFC Bank Customer Assistance