[Resolved] HDFC Bank — hdfc fastag dispatch status

Ramarao Kollu

from Hyderabad, Telangana

Address:

Miyapur

* this is second time complaint on this portal*

Earlier complaint resolved by hdfc team stating after 7 working days tag will get delivered but its been more than 7 workikg days on the below request and card has not been dispatched yet

Application ref no - hfr369841

I have applied for hdfc fastag on 14th nov 2019. After successful submission, message displayed as you will receive fastag in 7 days and representative will contact you. On 14th nov 2019, i received email with walletid saying account is created. But i havent yet received any mail or phone regarding dispatch of fastag.

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Jan 5, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Verified Support

Nov 30, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. The delay is due to an exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched.

-Nadia
HDFC Bank Customer Assistance