Hdfc Bank — hdfc fastag - incorrect transactions

1 Review
 [email protected] on Jan 4, 2020
This complaint is about incorrect deduction from my hdfc fastag account on 4 january 2020 at dankuni toll plaza, dankuni, west bengal. The single trip journey toll is 85 rupees where as the round trip is 125 rupees. I availed round trip journey by vehicle wb26t6013 through this toll plaza and found following deductions from my fastag account[protected].
1. Rupees 85 at 08:41:47 - correct
2. Rupees 40 at 19:07:11 - correct
3. Rupees 85 at 19:00:00 - incorrect
I tried to contact hdfc fastag customer care at[protected] but no one is picking up the call.
The last deduction is wrong and need to be rectified. Attached the screenshot of messages received regarding fastag transactions.

hdfc fastag - incorrect transactions

Complaint Status

[Jan 05, 2020] HDFC Bank customer support has been notified about the posted complaint.
Updated by [email protected], Jan 18, 2020
No response received from HDFC bank yet. It's already 2 weeks now and the issue is still not resolved.
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    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    Hdfc Bank - hdfc fastag - incorrect transactions