[Resolved] HDFC Bank — hdfc fastag - no welcome email or wallet id received

aracs

from Bengaluru, Karnataka

Address:

560076

Name: abhishek soni
Vehicle number: mh31ek 7102
Application reference number: hfr169969
Applied on 29/06/2019

I have not received my fastag wallet id or the 'welcome email' which contains my account details. I am unablel to login or recharge my fastag account because i do not have my account details. The customer service does not respond on the phone numbers mentioned on the website and no email id is mentioned where i can raise a complaint or have a conversation with them. And i have paid inr 500 for this to hdfc bank.

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Aug 15, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2019

HDFC Bank Customer Care's response Dear Customer,

We have responded to you via email on your registered email ID vide reference number[protected] mentioning Fastag details. You may contact Fastag team at[protected] in case of any clarification or assistance.

-Nadia
HDFC Bank Customer Assistance