[Resolved] HDFC Bank — hdfc fastag

[Resolved] HDFC Bank — hdfc fastag - not delivered

V vijaybc from Bengaluru, Karnataka

I applied for fastag on 11th november with application id hfr355542, wallet was created on 23rd november. Till date i have not received the fasttag. The customer care number doesn't connect most of the times and even if it connects they will provide an update that fasttag will be dispatched within 2 days and i will receive the message. Till date i have not received the message. Hdfc bank is poorly managing the fasttag process, while they promised it will be delivered within 7 to 10 working days this is the reality, close to a month and still waiting. Gadkari sir.. Please defer the fasttag implemenation considering the issues we are facing with the banks in getting the fasttag delivered Was this information helpful? No (0) Yes (0)
Jan 11, 2020 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Dec 10, 2019 HDFC Bank Customer Care's response Dear Customer, We regret the inconvenience caused. Kindly note that your FasTag Application is currently under process. Your tag will be dispatched to your mailing address within 7 working days. The delay is due to the exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. We request your patience in the interim. For any assistance, please contact the FasTag HelpDesk at[protected]. -Manoj HDFC Bank Customer Assistance
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