[Resolved] HDFC Bank — hdfc fastag not received inspire of payment

[Resolved] HDFC Bank — hdfc fastag not received inspire of payment

A adit.v from Mumbai, Maharashtra

I applied for a fastag through hdfc bank portal on 29/11/2019 and paid the rs. 500/- fee for the same. My application no. Is hfr774450. I received my customer and wallet id on 04/12/2019 and the respective wallet recharge message on 05/12/3019. The bank website as well as their bank representatives said the fastag will be delivered in 7 working days. It has been over 10 days since. I have tried dozens of times to contact their helpline [protected] but the number is either busy or no response. There is no way to track my payment or the status of my fastag, and there is no support from the bank end. This kind of lack of support and responsibility is very disturbing from the banks end. Was this information helpful? No (0) Yes (0)
Jan 19, 2020 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Dec 16, 2019 HDFC Bank Customer Care's response Dear Customer, Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance. -Anay HDFC Bank Customer Assistance Verified Support Dec 16, 2019 HDFC Bank Customer Care's response Dear Customer, Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS. -Anay HDFC Bank Customer Assistance
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