[Resolved] HDFC Bank — hdfc fastag - not received tag and application email

Prasad_k

from Mumbai, Maharashtra

Address:

Bangalore, Karnataka

Hello,
I have applied for hdfc fastag online on 09nov19 and application number is hfr345150, after that no confirmation email received and tag is also not received yet. Then called more than 100 times to cust care number. But nobody receives the call. Then i went to hdfc bank, they said since i don't have any of their product they cannot help and contact online customer support number only.
This is the really worst service by hdfc bank taking money from public and not providing the good service. I don't want to take further risks with hdfc hence i want to cancel this application and need refund of my amount.
Please help me in this regard.

Regards
Prasad

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Jan 2, 2020

Complaint marked as Resolved

After Raising the compliant, I got a reply from HDFC via Consumer complaints forum that they started processing my application. as a 1st step, got a successful submission and approval message of my application. 2nd. got a customer ID SMS. 3rd. i did not receive a card for some days, again I raised a compliant in this Forum. after that, I got a card in just 4 days. now my card is working fine. during this process, HDFC bank has not communicated via email or phone, they replied only in this forum. many Thanks to Consumer Complaints forum for solving my problem.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced your application is received at our end & you will receive the Tag with is 7-10 working days

For any further assistance, you may write to us @ fastag.[protected]@insolutionsglobal.com

Note:- dispatch details of the TAG will be shared with you through SMS.

-Nadia
HDFC Bank Customer Assistance

Nov 22, 2019

Updated by Prasad_k Hello, I have received the customer ID through SMS. But still no information about physical Tag shipment details. I have not received yet the Tag. Already 13 days over. As per the standard process it should reach within 7 days.
Regards
Prasad