[Resolved] HDFC Bank — hdfc fastag payment made but confirmation sms & email not received.

[email protected]

from Mumbai, Maharashtra

Address:

413004

Dear all,

I applied for fastag on 24.11.2019 at their website. I got an application reference number as hfr503168, where it is mentioned that representative will contact me. I have already made payment of rs. 500/- through online transaction.

But till now i have not received any notofication/mail/message regarding fastag.

I am trying to call the toll free number provided fastag applications but no one is answering or the number is continuously busy. First time i am facing such horrible service from hdfc.

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Dec 5, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 25, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com along with the following details: Application number, Mobile number, Vehicle registration number and the date of the application for us to assist you further.

-Preethi
HDFC Bank Customer Assistance

Nov 25, 2019

Updated by [email protected] Tried sending mail at fastag.[protected]@insolutionsglobal.com but mail not deliverable. Please send alternate or correct email.
Regards

Verified Support

Nov 25, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance

Nov 25, 2019

Updated by [email protected] Unable to send mail to your given email