HDFC Bank — HDFC Fastag recharge failure not refunded

Hi Team,

I am having fastag account with HDFC bank (Login ID: MH14GS1932). On 24th December, I had done a fastag recharge of 2000/- INR but it got failed. Next day, 25th December, I did a recharge of 1000/- INR and it got successful. For both the transactions mode of payment was ICICI Net Banking.
Till today, I haven't received the failed transaction amount back to my ICICI account.

I am attaching the bank transaction statement and fastag account payment history. Kindly update me when I will get my money back.

I raised complaint to HDFC portal ([protected]@1pay.in) but they haven't provided any justification on this issue.

Please help me resolve my issue as its been 5 months and my money is not been refunded yet.

Regards,
Ketan Phatak