[Resolved]  HDFC Bank — HDFC Life Representative Unethical Practice by Sold Regular Premium Policy as Single Premium Policy

Address:

Chittoor, Andhra Pradesh

Dear Sir, With reference to the above subject I was cheated by HDFC Life Representative, Pls find the below conversation... Dear Mr. Khan, We refer to your email dated July 06, 2014, pertaining to the policy mentioned above. We have done a detailed investigation of the facts presented by you and wish to share the following: We would like to inform you that the policy document provided to you contains a copy of all the documents signed by the policy holder giving us the consent to issue the policy. Policy related communications such as Premium Notice and Lapse Letter have been sent to you. The features of the policy are also explained in detail in the policy document. On conducting an internal assessment of your complaint, we have concluded that all the features and details of this plan were explained to you at the time of taking the policy. Given the above facts, this case cannot be treated as a missale. As we have not received your cancellation request within the 30 days free-look cancellation period, we wish to inform you that we are unable to process a refund of premium paid towards your policy. Further, please find the details regarding the free look provision mentioned under ‘Option to Return/withdraw’/’Cancellation in the Free Look Period’ section of your policy document. We confirm that as of today the policy is in ‘Lapsed’ status due to non-payment of renewal premium which was due on December 06, 2013. Hence, we request you to pay the amount as mentioned below: Details Amount (Rs.) Outstanding Premium 97003/- Service Tax/Education Cess 1503/- Revival Charge 281/- Interest Amount 7178/- TOTAL 105965/- This revival quote break up is valid for a period of 15 days from today’s date July 21, 2014. If you pay the outstanding premium online or opt for a Direct Debit mode for paying your future premiums then the revival charge of Rs. 281/- will be waived off. Please find the attached Direct Debit Mandate Form which you may submit along with your written revival request. Kindly visit our website www.hdfclife.com to know the process for online payment and our branch addresses across India. Further, please submit a Personal Statement of Health along with the above request. We assure you that the above resolution has been provided after due consideration of all facts and findings. Insurance being a long-term contract, it is advisable to continue the policy till the end of term to reap the full benefits of the plan. Assuring you the best of our services. Warm Regards, Rohit Kanojia Customer Service Officer In case you are not satisfied with the above decision you may contact Mr. Ravi K Chikkam within 8 weeks of receipt of the resolution communication at any of the below mentioned helpline. Failing which we will consider the complaint to be satisfactorily resolved. Write to Mr. Ravi K Chikkam at 11th Floor, Lodha Excellus, Apollo Mills Compound N M Joshi Marg, Mahalakshmi, Mumbai – 400011, Maharashtra Alternatively, e-mail us at [protected]@hdfclife.in addressing to Mr. Ravi K Chikkam [protected][protected][protected][protected][protected][protected][protected][pr...⇄ Regarding the below trail mail I could not get any kind of response from you. At the time of taking policy Company Representatives and officials came to me for many times, but after taken policy and having issue and problem either of the people is not responding. Is that I made mistake for believing the Private Organizations and HDFC Group and its Staff. Don't you give response and caring for the existing policy holders? I was cheat by your company representative because of his unethical practice and lack of your company mechanisms. Again and again I am requesting that your representative was taken signatures on empty form confirm that it was singly payment policy, I was not filled up the Application form and I have not get any confirmation or welcome call from the company regarding the confirmation of the policy details. Request you to go through the below trail mail and respond to my concerns. PALLERAHIM MUSTAFA KHAN [protected]