[Resolved] HDFC Bank — hdfc mandate reference message

Rakesh Alamsetty

Address:

560048

Today morning i got a message from hdfc "dear customer mandate reference no: hdfc[protected] issued to lic housing finance ltd with value rs. 95000.00 and frequency mnth is received today for processing.in case of any issue please get in touch with your branch." i did availed home loan from lic recently but i'm not sure what this message mean. When called hdfc customer care, i was told it's an insurance offer from hdfc and there is nothing to panic. Please let me know if this is correct. If so, please change the message context to something more meaningful.

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Mar 23, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 20, 2020

HDFC Bank Customer Care's response Dear Customer,

We wish to inform you that, HDFC Bank Ltd. and HDFC Ltd. are two different entities. From the contents of your e-mail, we understand that your query/ concerns pertain to home loan applied/availed with HDFC LTD. and not HDFC Bank Ltd.

Hence, we have in good faith forwarded your query/concerns to HDFC Ltd. authorities for further course of action.

You are henceforth requested to be in touch with HDFC LTD. for resolution of your query/complaint through (URL / Link - https://bit.ly/2kE5Efw) for any Queries / Feedback / Complaints pertaining to HDFC LTD.

-Anay
HDFC Customer Assistance