HDFC Bank — hdfc redemption order did not shipped

Address:Sangli, Maharashtra, 416308

I ordered duffle bag from hdfc redemption offers...
I used net banking and amount of rs.500 is deducted from my account. But they didn't send me order...
I have ccavenue transaction successful email...
And i called coustomer care but they did not receive my call...
It's been more than 1 month n they did not respond to my call or email
Wrost banking experience ever!
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    +91 22 2498 8484
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