[Resolved]  HDFC Bank — home loan

Address:

700136

To, the manager,
Hdfc

Need help please.

I have recently done balance transfer of my home loan account from sbi. During application file process, mr. Kanai deb and mr. Bhaskar gupta (Sales team of hdfc) interfaced with me for all the initial formalities and provide all the clarification that i had. Then they promised me many times that there is no processing fees needed while transferring the balance (Irrespective of existing top ups if any) only if i need some additional top up from hdfc then processing fees will be applicable. However i need to pay the processing fees for the sake of processing the files later on which will be returned back during disbursement except token fees of rs 59. So, i had payed 3 checks with amount,
11800 - for sbi main loan account (Refundable except rs 59) - clarified many times from kanai
3540 - for sbi top up loan account (Refundable except rs 59) - clarified many times from kanai
3540 - for addition top up from hdfc (Not refundable) - clarified many times from kanai
I clarified above things very clearly from mr. Kanai. Then only i agreed to process my application files.
But during the disbursement i got to know from mr. Niloy (Branc manager of tegharia, hdfc) that 2nd line item (I. E. 3540 - for sbi top up loan account (Refundable except rs 59)) can not be refunded. I convey the message from kanai but he didn't agree on this and asked me to sort out with kanai.

Then i reached out to kanai. He said he will get approval from higher management and refund the amount. But later on he is not responding my phone. He is not reachable.
I reached out to niloy. He said he will talk to kanai. Butt i am not getting any response back from any of these 3 people since last 3 weeks.

Could you please help me in this regard.

Thanks,
Ramij raja ahemed
Project manager, cognizant.
Mob - +91-[protected]