[Resolved] HDFC Bank — i am complaining about ach debit charges cut by hdfc without notification

nipun.agrawal2006

from Delhi, Delhi

Address:

Gurgaon, Haryana, 122018

Hi -

I have a salary account with hdfc bank and the customer id is 42923387

I have linked my mutual fund sips to my hdfc to deduct amount via ecs, every month but the fund was not there in my account.

Hdfc bank has deducted rs. 590.00 in the above deductions, i not even received any intimation via call/email/sms from the bank before deductions. This has been done 9 times over last 6 months.

Request you to consider my complaint and help me to get my money back and also to avoid further deductions in my account. Thank you.

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Oct 24, 2018

Complaint marked as Resolved

Details in the complaint were to be updated hence a fresh complaint has been launched

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2018

HDFC Bank Customer Care's response Dear Customer,

We regret our inability to act upon the instructions for cancellation of ECS mandate you have sent us through e-mail, for security and authentication purposes. Please submit your requirement at the nearest branch, through a written letter, duly signed by all account holders. In case you are unable to visit the branch, you can send the same by postal service or courier. Please visit the following link for the address of our branches and ATMs https://goo.gl/oKhNCZ We trust you will appreciate that this is to protect our customers' interests. Please write to [protected]@hdfcbank.com for any further clarification or assistance.

-Anay
HDFC Bank Customer Assistance

Oct 25, 2018

Updated by nipun.agrawal2006 Dear HDFC team,

I have not asked for the cancellation of the ECS mandate. My requirement is getting my funds back to my account. Totally 7080 Rs have been cut in 12 transactions as penalty. I want that amount to be transferred back to my account as it was cut without any prior notification as well as the bank hasn't suffered in any which way that it penalized me for this.

Please act upon this at the earliest.