[Resolved] HDFC Bank — i am complaining about the direct deduction from my hdfc account claiming to be credit card payment without any prior intimation to me

Aditi2792

from Jammu, Jammu and Kashmir

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	Credit card collection department

This is really sad and disappointing. I always trusted hdfc as a bank and that’s the reason i started using credit card of yours but u have failed miserably. You guys have deducted 16k rs from my account claiming it to be credit card payment and i have no clue about it. Is this not ur duty to atleast inform the customer about the same. I am regretting my decision of choosing hdfc over another bank.
You got to resolve this or else i will seek judicial help to get it done.
My email id is aditi. [protected]@gmail.com

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Oct 25, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your account no., card no. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Anay
HDFC Bank Customer Assistance