[Resolved]  HDFC Bank — Improper standards observed in one of their ATMs at Kalikapur, Kolkata

Address:

Kolkata, West Bengal, 700078

On 11th Oct, We had gone to this HDFC bank ATM near our house to withdraw some money. The ATM was capable of accepting other bank's Visa and master cards and so we had opted for this ATM since ours was a visa debit card belonging to Axis bank. To our surprise we found that the ATM machine withheld our card inside it without even giving us options to withdraw any money. No amount of pressing of buttons on the ATM machine helped in us being able to retrieve our card. After failure to retrieve our card we were at a loss regarding what to do and wanted to speak to a security personnel. However there were no security personnel present and neither were there any helpline numbers displayed or instructions provided inside the ATM to advise us on the next course of action. We tried pressing something which looked like an alarm but to no avail.
Considering the number of recent cases involving eve teasing or case of snatching inside ATM in recent times, we were really surprised that a bank of such repute as HDFC would take matters so lightly wrt standards to be followed for bank ATMs.

Would urge concerned officials of HDFC bank to review the situation and do something about improving the standards of their ATMs throughout India.