HDFC Bank — incorrect credit card charges against priority pass

Address:

New Delhi, Delhi, 110007

My name is VINAYAK AGARWAL, my contact number is [protected] and my email id is VINAYAK.[protected]@YAHOO.COM and i am a credit card holder of HDFC bank, i am holding regalia credit card ([protected]) on which i got a priority pass, at the time of issuance of this card i was informed that you have an airport lounge access offer on this priority pass and you will NOT be charged any fees on this for any domestic and international travel. Accordingly i used this priority pass in DELHI AND KOLKATA AIRPORTS in June 2018. At that time i was not charged anything but in the current month (Sept 2018) I see amounts of rs 3982 and rs 716 has been charged to me for using the priority pass. When I called the customer care they informed me that now the bank has make the domestic access chargeable but i didn't get any communication from bank side. So why should i pay this charges, AS NO ONE FROM BANK NEVER EVER INFORMED ME WHILE ISSUING CARD. I have called so many times to bank but every time i got a response that our senior will call you back in 24 hours but i didn't get any call, i mailed them so many times but not a proper response for mail also, after receiving mail they always reply after 2-3 days that too mentioning that you have to pay this charge without any explanation. My due date is about to come and it will impact my cibil if i will not pay this. I WILL NOT PAY THESE AMOUNTS, AND WILL GO FOR ALL THE FAMILY BANK ACCOUNTS CLOSURE WITH THE HDFC BANK