HDFC Bank — incorrect fastag received, no response for the complaint even after a week and no resolution date provided

I have applied for hdfc fastag but received incorrect tag.
When i used this at toll gate, they have mentioned that the tag i have is for a different car.

I have raised a complaint on 20th jan via customer care and email id provided by the team. They have mentioned that the issue will be resolved in 48 hours, but no response till date. When i called the customer care number again, they are not giving me a resolution date, but asking me to wait for the response. Also, suggesting me to go in cash lane at toll plazas till the gods bless me with the correct fastag!! I have to wait for it indefinitely.

Please help with faster resolution.

Please find the details below and re issue correct tag at the earliest.

Name: santhosh kumar a
Issue date: 8th june 2019
Customer id:[protected]
Wallet id: [protected]
Issued by: hdfc bank
Vehicle number: ap 13s 3303
Registered mobile number:[protected]
Fastag assigned to me: last 8 digits of my tag:10888563
Fast af i received: attached snapshot