[Resolved] HDFC Bank — Insufficient knowledge to the customer care executives on credit card

Noor.Shaikh

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400018

I have tried calling to the hdfc customer care executive to get clarification on the message i had received saying if i purchase any samsung product i'll be getting rs.2, 000/- as a cask back & according to that i had made the transaction. Firstly 2 customer care executive took all the details & kept on hold which i was holding continues for 15-20mins & disconnected the call. Again made an attempt to call back rukhsar had answered the call & even she did the same. After that when i again called person with the name rizwan came online & kept the call on waiting n didn't turned up.

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Sep 12, 2016

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 12, 2016

HDFC Bank Customer Care's response Dear Customer,

Regret the inconvenience caused. Request you to mail at [protected]@hdfcbank.com with account number, transaction details and registered contact number. Kindly mention reference Id TTU[protected] in the subject line so that we can assist you further.

-Natasha
HDFC Bank Customer Assistance