[Resolved]  HDFC Bank — insurance premium

For the past 15 days I am mailing HDFC Life Insurance but they failed to solve my specific problem and replying nonsense that is not related to my problem
For you I am elaborating my problem being faced in my aforesaid policy 20779937
(a) purchased the policy in Oct 2018 for a monthly premimum @Rs.2000.00 by paying online through my saving bank of ICICI Safdrjung enclave
(b) During payment of first premimum I made a transaction of Rs.2000.00 but it failed, i again made another Rs.2000.00 transaction but this time it again failed and for the third time the transaction was made for Rs.2000.00.
(c) A total of Rs.6000.00 was debited from my saving account(Statement is attached) may be seen at sl no. 6, 7, 8 of the attached statement
(d) I got a refund of Rs.4000.00(@Rs.2000.00 ) on16/10/2018(as per Sl.No.14, 15 of the attached statement of bank)
(e) Since then i am paying from the same bank my premimum as below:
02/11/2018 @Rs.2000.00 your receipt No. F1880869 dated 03/11/2018 For Oct 2018
01/12/2018 @Rs.2000.00 vide your receipt No.F5009642 dated 03/12/2018 For Dec 2018
02/01/2019 @Rs.2000.00 vide your receipt No.F5041785 dated 03/01/2019 For Jan'2019
21/01/2019 @Rs.2000.00 vide your receipt No.F5065434 dated 22/01/2019 For Feb 2019
02/03/2019 @Rs.2000.00 vide your receipt No. F7213176 dated 02/03/2019 For March 2019

FOR OCT 2018 I paid Rs.6000.00 from my ICICI Bank and got refund of Rs.4000.00 only
01/10/2018 @Rs.2000.00 vide your receipt No. E6938317 dated 5/10/2018
01/10/2018 @Rs.2000.00 vide your receipt No. E6938318 dated 5/10/2018
01/10/2018 @Rs.2000.00 vide your receipt No. E6938158 dated 3/10/2018

SO NOW HDFC has shown MY POLICY AS TEMPORARY LAPSE !!!
there is no lapse from my side as seen from my ICICI Bank Statement
Your customer care when contacted told me that the current premimum i paid in March 2019 is adjusted for OCT 2018!!! and for March you have not received any payment so the policy is Temporary Lapsed

I HAD ALSO CONTACTED ICICI BANK AND THEY TOLD ME THAT THEY ONLY GOT Rs.4000.00 credited back from your bank as sucu Rs.2000.00 still is available with your bank and that be adjusted now otherwise i will MOVE
So i approach your self to solve my problem as where the amount Rs.2000.00 paid in Oct 2018 gone and why my policy is temporary shown as lapsed

rajeev maini
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