[Resolved]  HDFC Bank — koovs shoes

Address:560034
Website:Koovs.com

I was ordering shoes (Koovs.com) from hdfc netbanking the amount got debited but transaction failed and order also did not get placed.
The amount was 899.
I got no notification of refund from hdfc or order being placed to koovs.com.
When do i expect a refund in my account?
Would appreciate if someone can address my problem immediately.

You can reach out to me at [protected]
Was this information helpful?
No (0)
Yes (0)
Nov 29, 2017
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Oct 29, 2017
HDFC Bank Customer Care's response
Dear Customer,

I'll ensure this is taken up promptly. Please share your complete concern, Account No., transaction details & registered contact details on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Anay
HDFC Bank Customer Assistance
Complaint comments 

Comments

Dear Aakriti,

Greetings from Koovs.com !

We regret the inconvenience caused. Please mail us your registered email ID so that we can check the details and get back to you accordingly for a quick resolution of the same.

Further, please feel free to contact us on our customer care no[protected] or email us at ‘[protected]@m-eretail.com’ for more clarification or any other assistance. We will be glad to assist you.

Best Regards,
Team Koovs

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    HDFC Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    58%
    Complaints
    32726
    Pending
    0
    Resolved
    18405
    HDFC Bank Phone
    +91 22 6160 6161
    +91 22 2498 8484
    HDFC Bank Address
    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all HDFC Bank contact information