HDFC Bank — KYC REJECTED inspite of proper documentation without any reasons, HDFC employee with vendata involved

Website: www.hdfc.bank.in

I am writing to formally raise a serious concern that goes beyond poor customer service.

My KYC has been rejected — repeatedly — with no valid reason provided. No explanation. No specific deficiency identified. No documentation of what is wrong.

Given the complete absence of any legitimate basis for these rejections, and the pattern of obstruction I have faced across every level of HDFC, I am compelled to raise the following:

I have reason to believe this repeated, unexplained rejection may be the result of deliberate action by a specific HDFC employee, rather than a genuine compliance issue.

I am formally requesting:
1. A full audit trail of every action taken on my KYC application — including which employee reviewed, rejected, or flagged it, and on what grounds
2. A written explanation for each rejection with the specific reason cited
3. An independent internal investigation into whether this rejection was processed correctly and impartially
4. The name and designation of the officer responsible for each rejection decision

If a bank employee is deliberately obstructing a customer's KYC without cause, that is a serious compliance and conduct violation — one that I will escalate to the appropriate regulatory authorities if not addressed internally.

I expect a formal, documented response
Was this information helpful?
No (0)
Yes (0)
HDFC Bank customer support has been notified about the posted complaint.
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    HDFC Bank
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    58%
    Complaints
    32952
    Pending
    0
    Resolved
    18420
    HDFC Bank Phone
    +91 22 6160 6161
    +91 22 2498 8484
    HDFC Bank Website
    HDFC Bank Address
    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all HDFC Bank contact information