| Website: www.hdfc.bank.in |
I am writing to formally raise a serious concern that goes beyond poor customer service.
My KYC has been rejected — repeatedly — with no valid reason provided. No explanation. No specific deficiency identified. No documentation of what is wrong.
Given the complete absence of any legitimate basis for these rejections, and the pattern of obstruction I have faced across every level of HDFC, I am compelled to raise the following:
I have reason to believe this repeated, unexplained rejection may be the result of deliberate action by a specific HDFC employee, rather than a genuine compliance issue.
I am formally requesting:
1. A full audit trail of every action taken on my KYC application — including which employee reviewed, rejected, or flagged it, and on what grounds
2. A written explanation for each rejection with the specific reason cited
3. An independent internal investigation into whether this rejection was processed correctly and impartially
4. The name and designation of the officer responsible for each rejection decision
If a bank employee is deliberately obstructing a customer's KYC without cause, that is a serious compliance and conduct violation — one that I will escalate to the appropriate regulatory authorities if not addressed internally.
I expect a formal, documented response
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