[Resolved] HDFC Bank — less cash dispensed at atm transaction.

M@nu$

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

I tried to withdraw 1700rs using hdfc debit card from kotak mahindra atm on 06/02/18. But only 1200rs cash was dispensed. I received a message that 1700rs is debited.
"rs.1700.00 was withdrawn using your hdfc bank card ending xxxx on[protected]:17:55:33 at +corp no93 btm lyout 1. Avl bal: rs.38697.13"
I registered an online complaint same day. I didnot opt for transaction receipt, hence i do not have the atm transaction id.
I received a message next day from hdfc stating:
"we acknowledge your complaint reference id 1499953 for cash withdrawl done on 06/02/2018 for rs. 1700.00, disputed amount rs.200".

Clearly the disputed amount is 500rs. I have escalated it multiple times however no action has been taken. The hdfc complaint tracker doesnot work either. I get email from hdfc whenever i escalate saying that their executes will contact me withing 2 working days but no one calls or responds.
The reference number is 'hbl=[protected]'

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Apr 9, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2018

HDFC Bank Customer Care's response Dear Customer,

The acquiring bank has represented the charge back by providing an Atm transaction log on 12-Feb-18 vide ref no CNI203057 which clearly shows that the cash withdrawal was successful and the requested amount was dispensed from the Atm. Representment received : means we have raised dispute with other bank and other bank has rejected the same providing proof of transaction stating that the cash has been dispensed to customer successfully. You may write to us at [protected]@hdfcbank.com from your registered email id in order to get the proof of transaction.

-Anay
HDFC Bank Customer Assistance