HDFC Bank Life Click2protect — Delay in issuing policy

Address:

Mumbai City, Maharashtra

I have made a big mistake of buying a online policy from HDFC Life, i paid the amount on 8th July and its been almost 2 months and still policy has not been issued. On 22nd July, i was told medical is successful and documents needs to be verified. After a week i called to get the status and i was informed that all documents have been received and you will get the policy. 11th Aug: I get a call, saying your salary proofs have not been submitted, and i need to submit last 3 months salary slips. I have joined new company and i only had 1 salary slip so it was not possible so they asked me to submit form-16 of last year which i did. 17th Aug: i called them to know the status of my policy, i was told that all document have been received and even sent me a email confirmation of the same. On same date i got another response from them about what if i needed to cancel the policy and they will deduct the medical test charges. 20th Aug: i get a call from hdfc life saying please dont cancel your policy will be issued in 48 hours 24th Aug: I get a call saying at least submit latest salary slip (after reading this i was furious as i got a confirmation saying all documents received and 48 hours are well past but no policy instead another document required) still i upload the salary slips and wait 31st Aug: I thought now i must get a policy but now they find that my address proof which i submitted does not have same address as on policy form. i agree there is a mismatch but that document was sent to them almost 35 days back even a glance at the document could have spotted the thing but No these guys verify a document at a time and week to update and reflect the same. Now i have updated the document on monday but still there is no priority given to me. its still being treated as regular proposal. I have requested 3 times to arrange a call back from senior but not even a single call? is this how you maintain a brand? Whats the point in spending 14K on policy and being treated like this? its just a online but process is old-age, uploaded documents take 2-3 days to be reflected in system you need to call them and make sure documents are received. how is this process new age? Now even if i get the policy i am in big question, if they are making me go nuts just to issue a policy what would they do when it comes to settlement? i mean does it even make any sense to have a policy with them? Please dont buy any policy as they dont care about the reputation once they have the money they act like a king. even after mentioning that i will put this on internet no one is interested to even call me back. so here it comes i think should have done this before All i got for 14K is a proposal number[protected] and a lot of headache. Thanks, Ninad Mhatre