HDFC Bank Life Insurance — Have not returned insurance money

Address:

Mumbai City, Maharashtra

Complaint number: HDFCSL=[protected]' policy Nos. 16990521 and 16999348
This is a fraud case. Someone filled in the form and signed on my and my fathers behalf. The photograph is not right and the signature is a fraud. My father sent in Rs 1 lakhs, expecting that they would send in the forms that he will fill. When he found out that the form was filled in in fraud he wanted to get it cancelled. He had created insurance for me with beneficiary being my mother.

The original complain was send in by email on Oct 4, 2014. They asked for all kinds of forms to be filled up and emailed. Then they asked for these forms to be handed in to their office in original. We did all of that (what a royal pain), by around Oct/Nov. First there was no response to email from them. When I called up they wanted even more forms. Anyway all of that got done by November end with my father having to go into their office and submit the originals.

December they told me that the case is approved and money will be in my account in 10 days. YEAH RIGHT!! I have called them several time wasting my time and my energy. Previously I would get to speak to someone. Now Madam XYZ (name changed so as to not point out someone) is not to be found at her desk when I call. Three time perviously when I spoke to her, she told me that she will call my father back in 2 days. YEAH RIGHT.. She cannot call me because I have an international number, though my phone number is in the records. my email is in the records

NO REPLIES TO EMAIL.. NO PHONE CALL BACKS... HDFC LIFE SUCKS AND SHOULD CLOSE SHOP. CUSTOMER SERVICE IS TOOOOTALLLY SCREWED UP.