[Resolved]  HDFC Bank Life Insurance — Hdfc life sanchay

Address:New Delhi, Delhi, 110085
Website:www.hdfclife.com

Hi,
Hdfc running strategy like they are advertising policies with extra benefits by their registered agents.
One of the agent is:
S. B. Insurance brokers pvt. Ltd., address : d 2 sector 3 noida noida uttar pradesh,
Code : 00634272, license no : 230
These guys explain the policy with extra benefits.
• 40% cashback,
• mediclaim of 3 lack for 15 years.
• amount can be withdrawn in 6th year after investing a fixed amount for 5 years.
I have purchased a hdfc life sanchay plan from these creepy people and got nothing as benefit.,
When i contacted hdfc for the same, and explained the issue, they denied to provide any help regarding this. This is the reply i have received.
*
This is with reference to your concern raised towards the aforesaid policy.

We have done a detailed investigation of the facts presented by you and wish to share the following:
• we would like to inform you that the policy was issued post the documents and consent received from the policy holder to issue the policy.
• as we have not received your cancellation request within the free-look period, we wish to inform you that we are unable to process a refund of premiums paid towards this policy. The provision is also mentioned under ‘option to return/withdraw’/’cancellation in the free look period’ section of your policy document.
Based on the above facts and findings, we are unable to treat this as missale.

I have received call from[protected] from noida and they claimed that they are calling me from mayur vihar hdfc bank.
Two people contacted me to take me in confidence, there name is not real:
1. Harshita : [protected]
2. Arun aggarwal.: [protected]
But, on my insurance documents, name mentioned is sonia nagpal from s. B. Insurance brokers pvt. Ltd.

Guys never take any service from outsiders banks as they are just running lot of scam to steal money from innocent people. Govt. Is involved with these market stack holders and cannot help in any way. They are taking the advantage of technology and rolling people with false commitments.
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May 10, 2017
Complaint marked as Resolved 
HDFC Life customer support has been notified about the posted complaint.
Verified Support
Feb 22, 2017
HDFC Life Customer Care's response
Hi, please write your issue to [protected]@hdfclife.com from your registered Email ID for us to look into it.
Feb 23, 2017
Updated by NKPJain
Hi,

I have already done that. I have received below response:

[protected]
We have done a detailed investigation of the facts presented by you and wish to share the following:

• we would like to inform you that the policy was issued post the documents and consent received from the policy holder to issue the policy.

• as we have not received your cancellation request within the free-look period, we wish to inform you that we are unable to process a refund of premiums paid towards this policy. The provision is also mentioned under ‘option to return/withdraw’/’cancellation in the free look period’ section of your policy document.
Based on the above facts and findings, we are unable to treat this as missale.

[protected]--

As I have all recording of calls I received from S. B. Insurance brokers pvt. Ltd, I am filing a case against HDFC in consumer court. There are lot of customers who has posted same complaints which proofs that this is the strategy of HDFC Life Insurance Company.

I am also, Submitting a case in court to stop such services where lead is getting generating by HDFC registered Agents by mislead customers.

I know, I will have to spend on this, But I will be happy if I will be able to stop these crappy business running in India.

I will never use any service of HDFC in future and never suggest any one to go for HDFC.

Thanks!
Verified Support
Feb 25, 2017
HDFC Life Customer Care's response
Hi, please note that incase you are not satisfied with the reply received from our end, you may write to the escalation Email Id mentioned in the footnote of the email.
Mar 07, 2017
Updated by NKPJain
Hi,

I still have not received resolution of my complain.

Again the same statement from HDFC, today I have received this report from Sheldon Serrao

[protected]

Dear Mr. Naveen Kumar Jain,

This is with reference to your concern raised towards the aforesaid policy.

We would like to inform you that, we have reviewed your complaint and after conducting an internal assessment, we confirm that our decision conveyed to you via our reply email dated February 20, 2017 remains unchanged.

For any further queries or clarification, kindly contact us at any of the touch points mentioned in the email.

Yours sincerely,

Sheldon Serrao
Customer Relations - HDFC Life

[protected]

I have replied this email with the sound recording I have done while speaking with HDFC.

How do I attach those recordings here ?

I want to cancel this policy and refund my money back.

How do I proceed further, Do I need to address this case into court ?

Interesting thing is that there are lot of same complains and still HDFC denies that. HDFC knows all scams they are running in the name of agents. I will collect all complaints from internet and post at place and run a campaign to boycott HDFC for all services they provide.

Please help me.

Thanks and Regards,

Naveen Jain
Complaint comments 

Comments

Please send to my hdfc life insurance premium reciept
my policy no[protected]
online payment date[protected]
HDFC Life Customer Care's response, Feb 23, 2017
Hi, please note that the premium receipt has been emailed to your registered Email ID on February 11, 2017.

Further, incase you have not received the receipt, you may get the same downloaded from your MyAccount portal by visiting our website www.hdfclife.com.

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