[Resolved]  HDFC Bank — Loss incurred due to delay in foreign remittance

Address:

Gurgaon, Haryana, 122018

Following message has been given to branch manager - mr. Aakash chawla of hdfc branch, sector 39, gurgaon

Dear sir, while we respect and appreciate your efforts, however we have been put to great loss. On friday i got the remittance of 3000 cad from kushall account through icici bank and i got the amount of rs. 149550 that is why you saw me in your bank on saturday. Going by today's rate of hdfc, for 3000 cad i would have got 145550. This has made me a loss of rs. 4000 on equal comparison of 3000 cad. The loss is bigger for 4000 cad and still bigger for 7000 cad. You are a man of finance and you can understand this loss of 20k just because the girl ms. Avanita was sleeping and did not take any action for the foreign remiitance which came to bank on 28th june, 2017. Will she bear this loss.

Moreover had she credited on thursday when money landed actually, the average quarterly balance would have been better and as bank pays interest on 30th june. She deliberately did not take action on thursday (28th) to save bank interest. She was selfish for bank and not customer centric as she made us to lose 30k including interest.

I have documentary evidence of credit of friday from icici and credit of hdfc on monday.

I am sure you will agree that small error or laziness on her part costed us a lot. If i add the opportunity cost of meeting other financial committment like credit card payments, the loss will be higher as most of the bank charge 43% interest on delay in credit card payments.

We are confident that that you will take suitable action and compensate this loss.

Our respect for you will never go less because we know you are one of the finest gentlemen we met. With my best regards. Mahender mehta