[Resolved] HDFC Bank — Made IMPS transfer to wrong account - Worst ever support by HDFC bank. - No reversal yet

Sudheer Salavadi

from Delhi, Delhi

Address:	560071
Website:	www.hdfcbank.co.in

This complaint is about HDFC bank's inefficient systems and processes.

Unfortunately I did 10005 Rs. IMPS transfer to wrong ICICI account. I entered correct account name and IFSC code though. HDFC netbanking website didn't validate beneficiary's IFSC Code and Account Number.

It took IFSC Code of ICICI account that is in Mysore and Account number of ICICI account that is in Mohali. The account to which I transferred money is in dormant state and account holder is unreachable.

I Visited nearest HDFC branch in Bangalore to request refund. Bank said only home branch(Which is in Hyderabad) can initiate the process. I talked to home branch manager who was helpless. Then I talked to customer care and they said they can't help. They told me that there is no process to initiate refund process. They asked me to write an email to [protected]@hdfcbank. Its been over a month since I made the transfer. I'm fed-up walking/talking to HDFC bank.

Is there any way that I could get my money back?

Few details about my transaction
reference:
"IMPS-P2A[protected]To Naman-Naman Mathur"

Date: 29th September 2016
Amount: 10005 Rs.

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Nov 28, 2016

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Oct 28, 2016

Updated by Sudheer Salavadi No reply from HDFC bank yet. Such lazy people

Verified Support

Oct 28, 2016

HDFC Bank Customer Care's response Dear Customer,

We regret for the inconvenience caused.

Request you to mail us at [protected]@hdfcbank.com along with your customer ID, issue details, transaction details, date/time of transaction and registered contact number. Kindly mention reference Id TTU[protected] in the subject line for us to assist you further.

-Natasha
HDFC Bank Customer Assistance