HDFC Bank — Misconduct, threatening calls

Address:	110019
Website:	www.hdfcbank.com

Hi,

I would like to register a complaint (Legal Action) against HDFC bank, Please help how to proceed

They believe in addressing the concern only not in resolution

Last Email Sent to HDFC :
[protected][protected][protected]--------
Thanks for a big email without concerning my query..
Why should I pay the taxes?
Why I was billed after the expiration of card?
What can you do to fix the same?

Regards
Randeep

Sent from RediffmailNG on Android

From: "RPMC Senior Management"PriorityRedressalRPM.[protected]@hdfcbank.com
Sent:Sat, 02 Jan 2016 19:13:11 +0530
To: "rocky"
Subject: RE:'HBL=[protected]' source : customer review customer name: ? // AK
Dear Mr.,
This is with reference to your e-mail regarding your HDFC Bank credit card account .
At the outset, we are disheartened to note that your recent interactions with the bank have not been upto your satisfaction and sincerely regret the inconvenience you have been put through in the experience. We thank you for your candid feedback which helps us to evaluate and take required steps towards further firming-up our processes, as necessary.
To clarify your query on the payment follow up calls, we would like to clarify that your credit card was used for retail transactions . However, specific to repayments we were not in receipt of regular payment to cover even the minimum amount due resulting in invalidated of the card account. In view of the same, our bank representatives had attempted to contact you to remind you of the outstanding and facilitate payments towards the same. In this regard, we would like to reaffirm that the payment follow-up contacts (calls or visits) are undertaken by the bank in its due course of business to remind our customers about the pending card dues and help them to clear the outstanding payable. The same is not intended to cause any anxiety to you or your family members.
Having said so, we still regret for any inconvenience that may have been felt by you during the payment follow-up contacts and assure you that your specific feedback has been shared with the concerned as appropriate. To avoid further payment followup we request you to pay your balance outstanding dues within the payment due date. We seek your understanding in this regard.
We confirm that your card account stands invalidated and there is an outstanding of Rs. 55366.64 payable on your card account as on date. We request you to effect an immediate payment towards the same to preclude levy of further Bank charges. In the event you wish to arrive at a fresh settlement, we request you to contact our bank representatives at[protected]/66668102 or write to us at priorityredressalrpm.[protected]@hdfcbank.com for any further clarification / assistance with regard to your credit card.
Kindly note the query reference number for this correspondence is [protected].
In line with our focus and commitment to Customer Service, we trust we have addressed your grievance in a fair and equitable manner and the issue has been resolved to your satisfaction. In accordance with regulatory guidelines, we are also required to mention that you may approach the Banking Ombudsman (appointed by the Reserve Bank of India); in the event you are not satisfied with our handling of your complaint. Should you wish to exercise this option, please log on to our website www.hdfcbank.com for details of the Banking Ombudsman Scheme – 2006.
Assuring you of our best attention at all times.
Regards,
Rajeswari Jayasekar
Deputy Vice President
Service Quality - Credit Cards