[Resolved]  HDFC Bank — misguided by relationship manager

Address:

Shimla, Himachal Pradesh, 171007

I am very much dissapointed with the services provided by HDFC bank.
On 6 april 2019, i went to UCO Bank atm to withdraw rs 10000 cash but this withdrawal was reflected in my savings account and no money was received as atm didn't dispensed the cash.
I contacted my relationship manager of my savings account provided by HDFC bank and told him about this.He told me that I have to wait for 48 hrs.
I waited for 48 hrs and then called him today i.e. 8 april 2019.
Today he told me that Sunday was off so you have to wait for 24 hrs more and he told me to call him by 9th April 2019.
I found something wrong here and called hdfc customer care. Customer care executive told me that if such atm withdrawal issue is with hdfc bank then we have to wait for 48 hrs and if it happens on some another bank, then it should be immediately contacted to bank so that a complaint can be forwarded at the earliest.
This customer care executive assisted me well and logged my complaint . I received the complaint number by sms.i totally appreciate it. But my relationship manager was just directing me in wrong way.
I want that some action must be taken against him for misguiding me.
I want to change my relationship manager or i am going to close my savings account in hdfc once i am getting my 10000 for which complaint is added.