[Resolved] HDFC Bank — money deducted but no confirmation from hdfc life insurance

[Resolved] HDFC Bank — money deducted but no confirmation from hdfc life insurance

A abhi bhatnagar from Gurgaon, Haryana

I have paid my premium of rs 5790/- for hdfc life insurance policy no. 00262105 through my hdfc credit card on date 27/10/2017. The above said amount has been deducted but no confirmation from hdfc life insurance. I queried to hdfc credit card customer care and they told that payment has been done with transaction id 013022. I have also talked to hdfc life insurance customer care about this but they told payment is not received. I requested to hdfc credit card please refund my amount as early as possible so i can pay the premium by other method +1 photos Was this information helpful? No (0) Yes (0)
Oct 31, 2017 Complaint marked as Resolved Payment confirmation received HDFC Bank customer support has been notified about the posted complaint. Verified Support Oct 31, 2017 HDFC Bank Customer Care's response Dear Customer, We regret to assist you further in the absence of the credit card details. 1. Name as mentioned in the card account, 2. Contact number as updated in the card account 3. Registered e-mail address. 4. First and last four digits of your card number. We request you to elaborate your concerns in detail to [protected]@hdfcbank.com. Also confirm us whether your concern pertains to debit card, savings account or credit card to enable us to check and assist further. -Bejoy HDFC Bank Customer Assistance
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HDFC Life Customer Care

from Chennai, Tamil Nadu

Hi Abhinav, I wish to inform you that the premium amount paid by you has been received by us and the same got adjusted with your policy as well. Further, the next premium due date is on October 28, 2018. The premium receipt can also be downloaded via online mode from your My Account portal incase you didn't received the confirmation. - Manish.