[Resolved] HDFC Bank — money deducted from credit card,but not loaded into payzapp

[Resolved] HDFC Bank — money deducted from credit card,but not loaded into payzapp

H hemarao1 from Coimbatore, Tamil Nadu

Hi, This is hemarao, one of the payzapp user, on 01/09/2017 tried to add money rs 5000.00 from my hsbc credit card to payzapp, money deducted from my credit card but not added into my payzapp account, the error shown was after i entered the otp was "sorry, app had an error. Please try after sometime", but received a message from hsbc bank like"hsbc:your credit card xxxxxxxxxx is used for inr 5000.00 on 01/09/2017", so i tried to reach customer care [protected] for at least 10, 000 times, but it is always saying busy, so written mail to [protected]@payzapp.in, i didnot see reply from mail, so finally frustuated with the services offered by the hdfc payzapp, could you please respond back immediately and i need a quick resolution from hdfc bank. Was this information helpful? No (0) Yes (0)
Sep 14, 2017 Complaint marked as Resolved Please improve customer service HDFC Bank customer support has been notified about the posted complaint. Verified Support Sep 04, 2017 HDFC Bank Customer Care's response Dear Customer, That sounds concerning. For us to look into this matter, request you to please share your registered contact details & transaction details on the below link:http://bit.ly/2aJ9wGW -Bejoy HDFC Bank Customer Assistance Sep 04, 2017 Updated by hemarao1 Please find the transaction details" Transaction code - 00160, Authorization code- 003210" and also shared my registered contact details & transaction details on the following link:http://bit.ly/2aJ9wGW Verified Support Sep 06, 2017 HDFC Bank Customer Care's response Dear Customer, We are yet to hear from your end, kindly share your experience using the below given link: http://bit.ly/2aJ9wGW -Bejoy HDFC Bank Customer Assistance Sep 06, 2017 Updated by hemarao1 I shared the my experience using the below given link: http://bit.ly/2aJ9wGW on 04/09/2017, it would be great if you provide a ticket number once we submitted our experience, other wise your team always looking feed back/experience, even though if i provided necessary transaction details, today also i have shared my experience, here is the screenshot attached after submission of my feedback, could you please let me know why payzapp customer care number [protected] always busy, i am trying it reach from 01/09/2017, but till now it didnot happend, always received busy response Sep 14, 2017 Updated by hemarao1 I got the money back without intervention of customer care, most worst customer care for payzapp related queries
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