HDFC Bank — money got deducted from bank account

Hi team,

In order to avail naukri.com's fast forward services. I received a call from naukri.com executive on 18th feb around 3.15 pm ist. He provided a link over mail to make a payment. As i initiated the online netbanking payment from hdfc of rs 2250 bank after i entered the otp the transaction got failed.

So the agent again provided second upi payment link, this time it was successful. And as per procedure they activated the service.

I reached out to hdfc bank 3 times for this this failed transaction they also denied help, saying that the transaction is successful at banks end and provided me the transaction reference number —[protected]. And asked me to reach out to naukri.com

I reached out to naukri.com but they are saying that only one transaction (Upi) is successful at their end. And saying there is no netbanking transaction successful at their end.

In this case can if both are correct, can you please hep me to understand where the money has gone?

Thanks