[Resolved] HDFC Bank — Money got deducted without asking for otp while doing a netbank transaction

manish89arya

from Delhi, Delhi

Mar 21, 2017

Address: Gurgaon, Haryana, 122001

Website: MakeMyTrip Mobile App with JusPay Payment Gateway

I was trying to book my flight using mmt with intention of checking price on bank page using makemytrip mobile app.
But my money got deducted without asking for any otp. I want my full refund.
Had a word with makemytrip & airlines both says its not in their hand and this is hdfc bank issue.

Date of booking - 16 march 2017
Loss of money - flight booking price - 4066

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Apr 22, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Mar 22, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your account/customer Id, transaction and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

-Anay
HDFC Bank Customer Assistance

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Comments

MakeMyTrip India Customer Care

from Gurgaon, Haryana

Mar 29, 2017

Dear Manish89arya,

Greetings from MakeMyTrip!!

We were looking into your concern but have found that a few important details are missing.

Please provide us with the following details:

- Booking ID or
- Email address used at the time of booking

We await your response to get the matter checked at our end.
Assuring you best of our services.

Team-MakeMyTrip Care