[Resolved] HDFC Bank — Money not refunded

keshni gupta

from Sangrur, Punjab

Address:

144003

Payment was made from hdfc payzap through mvisa of Rs 2970 on sept 16.2016 .
money didnot reach the merchant ( tatasky) but money was deducted from my hdfc wallet ! no refund have been made yet!
customer care donot pick the call ..!
it is really annoying..! it was my last date to pay the bill .. and online payments are for instant help but terrible experience with this app and bank!
please refund my money as soon as possible!

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Oct 22, 2016

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 19, 2016

HDFC Bank Customer Care's response Dear Sir,

Sorry for the inconvenience caused.

Request you to please share your registered contact details and transaction details on the below Link:

https://leads.hdfcbank.com/applications/webforms/apply/Payzapp_Feedback/index.aspx.

You can also call us on our TOLLFREE no [protected] for further assistance.

Looking forward to hear from you.

Regards

-Bejoy
HDFC Bank Customer Assistance

Verified Support

Sep 21, 2016

HDFC Bank Customer Care's response Dear Sir,

We are yet to hear from your end, kindly share your experience using the link shared.

Looking forward to hear from you.

Regards

-Bejoy
HDFC Bank Customer Assistance