[Resolved] HDFC Bank — my credit card is hacked

Anto Rodrigo

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600023

I've received a message like 949 Rs spent on my credit card ending 5209 at amazon prime. I'm not using amazon. I don't know who done this. How the transaction was authorised without any OTP. Though I've not received any OTP in my mobile. Then how this was happened?

I can't take responsibility for this and I won't pay bill for this. Kindly take action.

My mobile No is: [protected]
Cust id: 62306560

I just called customer care and blocked my card. Register a complaint about this in your end and I want know how this was happened. I thought HDFC is much secured, but only I knew HDFC is this much insecure. Frustrating.

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Dec 11, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2018

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your comments and request you to send us the duly filled and signed form which is available in our website under the following path to cc.[protected]@hdfcbank.com to enable us to do the needful: Forms Center > Credit Cards > Cardholder Dispute Form.

-Anay
HDFC Bank Customer Assistance