[Resolved]  HDFC Bank — NEFT Not working and customer care says no issue from their end

Address:

pammal, Tamilnadu, 6000075

I'm HDFC customer for more than 15years, my customer id is 5148892 from my account [protected] I made a NEFT of 3000 to a IOB account it got credited to beneficiary account on the next day only.

The from my account no is [protected], I made a NEFT on 6-Apr to a SBI account and till date (8-Apr) its not credited to beneficiary account. I made a complaint on 7-Apr and 8-Apr and I dont got any complaint number in SMS. The person informed the complaint number orally (CHNC[protected]) and says the amount is taken from my account (which is oblivious and was done on 6-Apr instantly), but I said its not gone to SBI account, for that the care person says that's SBI issue, when I said I didn't got the message for beneficiary account transfer confirmation she cant able to answer.

Finally she says the SLA is 3 days and I will get a call by 9-Apr and will be resolved.

Now I'm afraid to transfer even 100rs via HDFC afraid of delay and get bad name (People wont believe if I says issue in bank) and I am ending up in paying case and resulting in double payment.