[Resolved] HDFC Bank — net transaction failure

nmrajen

from Bengaluru, Karnataka

Address:

600092

Dear sir,
An amount of rs.2242 has been debited from my account number [protected] (Rajendiran) towards electricity charges (Of tangedco) when the payment was made online from tangedco website using net banking vide transaction number[protected] date[protected]. But, the amount was not transferred to tangedco, resulting in payment fail.
When i have checked the amount recently, the amount of rs.2242/- was not restored/ redeposited. Pl kindly do the needful and restore the above amount back. Thanks,
Rajendiran

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Oct 6, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Aug 30, 2017

Updated by nmrajen The problem has been solved. TNEB/ TANGEDCO accepted the payment. Thanks to the Customer care staff.
Rajendran

Verified Support

Aug 31, 2017

HDFC Bank Customer Care's response Dear Customer,

The transaction has been successfully processed at the Bank's end. Incase if the final status of the transaction is not known, we would request you to check with the merchant.

It may take 2-3 working days for the payment settlement to the merchant end. Incase if the merchant denies of having received the funds for the said transaction or there is no revert from the merchant, do share the merchant confirmation of non-receipt of funds on [protected]@hdfcbank.com for further assistance.

-Bejoy
HDFC Bank Customer Assistance

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Comments

Ashish Pathann

from Patna, Bihar

Dear nmrajen
This is with reference to your query raised with HDfc bank

Your request has been forwarded to the relevant team, who are working on resolving your issue at the earliest. Your issue will be addressed promptly and our team shall get back to you with a resolution within two working days.

If you have any queries, please reach out to us. [protected]

Regards,
Ashish Pathan