[Resolved] HDFC Bank — netbanking - transaction dispute

Mausumip

from Kolkata, West Bengal

Address:	Hyderabad, Andhra Pradesh, 751002
Website:	netbanking.hdfcbank.com/netbanking/CCLogin.html

On dated 5th march 2018 i have mistakenly transferred rs 60000/- from kotak bank to hdfc credit card account number which is not exist/dormant account, but transaction was successful.

Last transaction was made on hdfc credit card on 2013 april.

But unfortunately i am regularly follow up customer care, hdfc bank but no one is helping me out how can get my money.

Please kindly help me out. Its more than 50 days but i am not getting any respond from the bank end.

If the account was dormant how money get deducted from kotak bank.

Within 2 working day money should be revert back.

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Jun 9, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 26, 2018

HDFC Bank Customer Care's response Dear Customer,

We are fully sensitized to the comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

-Bejoy
HDFC Bank Customer Assistance