HDFC Bank — No cheque pick up done in spite of calling several times | |||
I have a HDFC LIFE policy for which I called on [protected] and requested for a cheque pickup on the 7th March 2016, I was told that I would receive a call within 48 hrs and it would be done, since I did not receive a single call, I called back again on the 13th March, I got the same reply and when I asked if my policy LAPSES who would be responsible ? The call was cut off, no one called even .after that Again I called back on 16.03.2016 spoke to Bharati and gave a complaint & also requested to be connected to some senior person, I was not connected Nothing happened even after that . Today 19.03.2016 I called again, spoke to Raj asked him to connect to a senior person, After keeping me on hold for a long time says his Madhavi Mam is busy on another call & would call me back at he end of the day .I asked him what was my policy date & he tells me it is 22nd March 2016 ..My Health is getting affected too . They have to know the difference between CUSTOMER CARE & CUSTOMER HARRASMENT. If my POLICY LAPSES, WHO IS GOING TO BE RESPONSIBLE ?????? AND IF LAND UP IN HOSPITAL DUE TO THIS HARRASMENT, WHO WILL BE RESPONSIBLE??????? Was this information helpful? | |||
HDFC Life customer support has been notified about the posted complaint. | |||
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