[Resolved] HDFC Bank — no response from the team about the policy surrender

Krish2018

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500016

Hi,

Hdfc life staff seem to be only interested in new customers who are ready sign up and least bothered about people who like to surrender. After horrible customer service from hdfclife, i am submitting a complaint here as no one is responding about my policy surrender.
Policy no.: 13966152
Service request no. Is 1-[protected].
After circulating their office number of times and even after submitting all the required documents, no one is responding to my policy status. Also, they try really hard to convince you to buy a policy in lieu of surrender and if you don't buy one, they don't care to hear your concerns.
Awful customer service and worst experience with the staff. Hope someone is listening to my problem and i get my refund asap.

Best regards,
Jyothi

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Mar 3, 2019

Complaint marked as Resolved

HDFC Life customer support has been notified about the posted complaint.

Verified Support

Jan 31, 2019

HDFC Life Customer Care's response 1) Hi, if policyholder have any unresolved concern with respect to his/her HDFC Life policy. Kindly inform to the customer that write to us at [protected]@hdfclife.com from his / her registered id to have the same look into and addressed. Alternatively, policyholder can visit nearest HDFC Life branch.