[Resolved] HDFC Bank — Not at all happy with the helpline service & their resolution | |||
Hi manager, I am not at all happy with your service at call center i had register an complaint on the online payment of rs 2500/- for bajaj finace which was done by my debit card the complaint number is 1101547 i had also filled in the form & dispatch it. there was an tat of 15 days i was doing an follow up every week & i was given different dates for the amt to get back in my a/c. on my follow up they kept me on long hold & the resolution was not at all satisfying. last week the call was transferred from the banker to manager & then to his manager saying we would not be able to credit the amt as the complaint is taken wrong that to after 20-25 days then what were banker checking on when kept on hold i. e are the banker not trained enough to handle a/c why are they giving fake & incorrect information to customers & fooling them & keeping them on long hold for more than 20 mins on a charged line i had also asked an call back arranged from them with the resolution but till now i haven't received an call or an email from them. this is really very bad ob hdfc fooling people & to remind i have an co-operate a/c with you ppl very disappointing A/c details Name : roshan nitore A/c no[protected] Cust id :65884302 Was this information helpful? | |||
Aug 6, 2021 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. | |||
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We have raised a chargeback vide ref # 1101547 on acquiring bank. We will credit your account by 20-Aug-16 (working day) as per Visa/MasterCard TAT, provided we do not get a representment claim (that is proof of transaction) from the acquiring bank.
-Anay
HDFC Bank Customer Assistance