HDFC Bank — Not get cashback on purchasing Iphone 11 pro max

Hi team,

Hdfc cust id: 58527777

On 25th january, 2020 i purchased an iphone 11 pro max from reliance digital. I did hdfc financing (Loan account no: 7694975 & 7694766). There was a cashback of rs 7000/-. I was told by the hdfc banker that after giving my 3rd month i will be getting the cashback or the cashback will be adjusted with the next emi.

But after paying 5 months of emi starting from 5th march, 2020 i am still waiting for the cashback.

I am attaching the bill along with the previously complained reference no.[protected]

Kindly please look into this matter.

Thanks and regards,
Souptik pal