[Resolved] HDFC Bank — not getting otp for transactions

ankittrivede

from Bengaluru, Karnataka

Address:	560076
Website:	netbanking.hdfcbank.com/netbanking

Hello sir/maam,

I am ankit kumar trivedi and i am having an account in hdfc. Since last 3 months i am not able to get any otp for any online transactions because of that i am facing so much inconvenience. Till now at least internet banking was working, but now in net banking login also it is asking for otp and i am not getting it from hdfc end. I am having money in my account but i am not able to make any online transaction through debit card or netbanking because of otp.

I have complained to hdfc about the issue multiple times. They said they will open a ticket about the issue and the ticket number will be sent to my phone but that also didn't came.

No action taken from the hdfc side. Although otp service is not for free, they are deducting our balances for these services but still not giving any proper services and support

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Oct 8, 2018

Complaint marked as Resolved

wow ticket has been resolved without even intimating me or without giving any resolution. can't expect any thing from you guys.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 30, 2018

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Request you to write to [protected]@hdfcbank.com with your account number, Date & time of request of OTP, transaction details, and the reference id TTU[protected]. A bank representative shall contact you as soon as we receive this information We would also like to caution you against posting sensitive information such as your Account number / Mobile number on a public forum.

Anay
HDFC Bank Customer Assistanec

Sep 05, 2018

Updated by ankittrivede worst bank. No updates still even after dropping mail and complaining on call. Thanks for your worst services planning to close my account. will go for some better bank

Sep 13, 2018

Updated by ankittrivede I still haven't got any resolution even after complaining also. I want a resolution within 3 days or You send me the process to close the account I am done with you bank. Still not able to login to netbanking or make any transaction

Oct 08, 2018

Updated by ankittrivede worst bank. worst customer support. I am done with your bank. Going to bank to close my account. Thanks for showing your real side of customer services and letting me opt for citi bank for better customer service experience.