[Resolved] HDFC Bank — not received fastag that I applied 1 month ago

Aishwarya Raghavan

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

I had applied for fastag via hdfc bank after seeing the ad on your webpage.
On the first time registration, session got timed out, money was detected, but registration was not completed. I have still not received the refund of rs.500 for this.
Second time registration was successful.
But i have still not received my fastag and its already dec 2.
Hdfc bank officials say they cannot help and i need to contact hdfc fastag customer service.
Hdfc fastag cc is always unavailable and no email id that i can write to also.
My application reference no. Is hfr332991
Pl help me out at the earliest

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Jan 8, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2019

HDFC Bank Customer Care's response Dear Customer,

We like to confirm your application is received & is under process you will be receiving the Tag with is 7-10 working days For any further assistance you may write to us at fastag.[protected]@insolutionsglobal.com or call customer care at[protected] The delay is due to the exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched.

-Nadia
HDFC Bank Customer Assistance