[Resolved] HDFC Bank — not retaining deducting amount

kurmi777

from Aizawl, Mizoram

Address:

Laipuli, Tinsukia, Assam, 786125

Today around 3:30 PM i tried withdrawing of Rs 800 from HDFC ATM with my SBI Debit card. But at the moment of cash withdrawl, it took long process and at last process time out and the cash did not come out and in my phone msg comes about withdrawing the money. The amount i entered was present there.

There was not a system of slip coming out.I apolozize for that.

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Apr 10, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Mar 09, 2019

HDFC Bank Customer Care's response Dear Customer,

With reference to your complaint regarding a debt placed on your Bank savings account in spite of non-dispensation of cash from an HDFC Bank ATM. Please follow the below process for claiming the funds: 1. Submit a complaint /dispute letter with the issuing bank branch where you hold the savings bank account. 2. The Issuing Bank will then raise a chargeback dispute/query on us (HDFC BANK) seeking the disputed transaction status. 3. If the transaction stands valid as per your claim, the funds will be returned to the issuing bank, which would be credited to your account by your respective bank. Assuring you of our best services always.

-Anay
HDFC Bank Customer Assistance